FAQ,S

Question:CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?

Answer: Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at support@ccier.com

 as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. 

Question: WHAT IS YOUR TRANSIT, HANDLING & ORDER CUT OFF TIME?

 Answer: Generally, shipments are in transit for 5 –7 days (Monday to Friday). The order cut-off time will be 04:00 PM(GMT-08:00) Pacific Standard Time (Los Angeles). Order handling time is 1-2 business days (Monday to Friday).

Question:What forms of payment are you accepted ?

Answer: We accept Paypal payments. We also accept Visa, MasterCard, Discover, and American Express.

Question:How do I know if my payment has been received?


Answer: Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit decorbonza.com and log into your customer account to check the order status at any time. If ccier has received payment, the order status will show "Processing".

Question:Do you provide an invoice?

Answer: Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Question:How can i find out how much for shipping charges ?

Answer: free shipping. please read our shipping policy page for more info pls click here..

Question:If i would like to make a gift purchase. Can you send my purchase to a different address ?

Answer: Yes we can send your order to a different address.

Question:How can i track my shipment?


Answer: Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order.

Question:How do I know if my order has been shipped?

Answer:Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 2 business days for the tracking information to be updated in the courier's system.

Question:where is my confirmation email?                                

 If you have any concerns with your order, please contact our Support Team at support@ccier.com and they will be glad to assist you. Most emails are answered within 1 business day.  

Business address:135 Golden Eagle Ct Santa Rosa Beach, Florida, 32459, United States.


Email: support@ccier.com

Phone: +1 681-428-9497

Hours Of Operation: Mon-Fri :8:00AM-4:00PM